Refund & Cancellation Policy

1. What you pay for

Every TradeCraft account can link two broker accounts for free. To link more, you can buy a pack of extra broker accounts for one month, three months or twelve months. The price, the number of accounts and the date the pack ends are shown before you pay.

Payments are processed by Razorpay. Prices are in Indian rupees, and the amount shown at checkout is the full amount you pay.

2. One-time payments, no auto-renewal

Each pack is a one-time payment. We never charge you again automatically, and there is no subscription to cancel. We email you before a pack ends so you can decide whether to buy another.

A pack is valid until 11:59 PM IST on its last day. When it ends, accounts over your limit are locked just after midnight: they stay linked, but they won’t mirror trades or run strategies until you buy a new pack. Nothing is deleted.

3. Delivery of the service

Extra accounts are a digital service. They are available as soon as your payment is confirmed, usually within seconds, and you’ll receive an email receipt. Nothing is shipped.

4. When we refund

We refund a payment in full when:

• The payment failed but money left your account. These are usually reversed automatically by your bank or Razorpay within 5–7 working days. If yours isn’t, tell us and we’ll sort it out.
• You were charged twice for the same purchase. We refund the duplicate.

5. Cancellation

Because nothing renews, there is nothing to cancel. An active pack runs until its end date and then simply stops. If you started a payment and closed the window before paying, no charge is made.

6. How to request a refund

Email [email protected] within 30 days of the payment, with the email address on your TradeCraft account and the payment ID from your receipt or from the Billing page.

We reply within 3 working days. An approved refund goes back to the original payment method, and usually reaches you within 5–7 working days.

7. Contact us

Questions about a payment? Write to [email protected].